Shipping and Returns

 

Orders Processing

 

After you have placed the order, you cannot make any online changes to your order.  Please note that most orders process quickly and can enter the shipping process soon.

To change your order prior to shipment, you must contact a Customer Service Representative at +91 - 9270021021 or email Customer Service at care@ihearthomez.com.  

 

Modes of Payment

 

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express). PayU is our third-party payment gateway.

 

Shipping 

Delivery Timeline


Orders process quickly and we strive to ship out all orders within 1 business day; however, that varies daily according to order volume. Please allow for up to 3-5 business days for shipment of your package, once it has been processed.  Customised/Personalised orders may take longer as mentioned by us while confirming the order.

Ordered Package delivery timeline varies according to the volume of the product and your location. We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances, it may take a bit longer. In this case, we'll notify you of this delay immediately.

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

Please note we insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. 

For any special requests or urgent deliveries, you may contact Customer Care.

Shipping Costs

Domestic Orders: We offer free shipping on orders above Rs 5000.

For orders Rs.1001 < Rs.5000, we charge Rs.200 as shipping & handling charges.

For orders below Rs.1000, we charge Rs.100 as shipping & handling charges.

International Orders:  Please contact us at care@ihearthomez.com or +91 –9740534150 and we will tell you whether it is possible to ship to your location along with shipping rates and transit times.


Returns and Exchange

 

Any item purchased on our website does not qualify for any return unless the product delivered is damaged. The damaged goods so received shall be communicated to Ihearthomez within 24 hours of its receipt for us to help you with it. Ihearthomez holds the sole discretion to determine an ideal resolution of the same.

We strive to have great quality in our entire product line and for you to be fully satisfied with every item that you have purchased online from us. Please feel free to contact us for any product or order related queries.

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